Warranty registration, claims management, and tracking unified in one system. Reduce the cost of every claim, manage warranties with more control, and make the warranty lifecycle a new revenue channel.
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Registration, claims, service, protection plans, and analytics no longer need separate tools. Dyrect connects the full warranty lifecycle, from registration to claim resolution and every service record in between.
Slow resolution. Lost data. No visibility.
Automated. Accurate. Revenue-generating.
Most warranty tools solve one part of the problem. Dyrect covers the entire journey, from the moment a product is registered to the day a claim is resolved and every service interaction in between.
Stop losing customers to marketplaces and offline retail. Dyrect collects first-party data at the point of registration so every buyer becomes a direct contact the team can reach, retain, and sell to again.
Claims arrive from every direction and service work expands with every unresolved request. Dyrect organizes claim intake, validation, assignment, and resolution so teams can handle service requests with clear ownership and complete visibility.
Don't leave extended warranty revenue to third parties. Dyrect lets brands sell protection plans and extended coverage directly, at the moment customers are most likely to buy, right on the product page or after purchase.
Know exactly where claims are coming from, which products fail most, how fast the team resolves tickets, and where revenue opportunities are being missed. All in one dashboard, updated in real time.
No first-party data. Slow claims processing. After-sales service that costs more than it earns. These are not separate problems, they are the same broken post-sale operation hitting three different teams. Dyrect’s warranty management software fixes the whole thing.
Every product sold through Amazon, offline retail, or a distributor is a customer your brand has no record of. No email, no phone number, no purchase history. Dyrect captures first-party data at the point of product registration so every buyer becomes a direct contact you own, regardless of where they purchased.
Learn More ›Claims come in through email, WhatsApp, and phone calls. Each one gets logged manually, followed up individually, and resolved slowly. Dyrect replaces that with a structured system where every claim is validated against a serial number, assigned to the right person, tracked in real time, and closed without manual chasing.
Learn More ›Every warranty claim your team resolves is an expense with no return. Dyrect turns each service interaction into a revenue touchpoint by surfacing extended warranty plans and upsell offers at the right moment, so the same operation that was draining margin starts generating it.
Learn More ›No add-ons, no third-party tools stitched together. Every feature needed to run a complete warranty operation comes built into Dyrect.
Replace paper cards with digital warranty records linked to the product and purchase details.
Read more ›Check product authenticity and warranty eligibility before service activity moves ahead.
Read more ›Set up registration fields, claim forms, and warranty rules for different products and categories.
Read more ›Give buyers a clear place to view product details, warranty status, and service activity.
Read more ›The registration page, warranty portal, and customer communications all carry the brand’s logo, colors, and tone. Customers interact with the brand, not a third-party tool.
Read more ›Keep claim ownership, notes, assignments, and service actions organized across internal teams.
Read more ›“We went from losing 60% of our out-of-warranty customers to capturing every single buyer through Dyrect’s registration flow. The first-party data we now own is transforming our retention campaigns.”
“Our claims team used to spend 3 hours daily just logging and tracking tickets. Dyrect cut that to 20 minutes. Every claim is validated, assigned, and tracked automatically.”
“Adding extended warranty plans through Dyrect added 18% to our post-sale revenue in the first quarter. Setup took under 30 minutes and we didn’t need any developer help.”
Three steps and your entire warranty operation is running automatically, no developer needed.
Find Dyrect on the Shopify App Store and install with a single click. No coding, no technical setup, no back and forth with a developer.
Select which products need warranty registration. Dyrect pulls directly from your Shopify catalog and syncs automatically.
That’s it. From the next fulfilled order, warranties are registered automatically and customers are notified without any manual work from your team.
No ripping and replacing your existing stack. Dyrect’s warranty management system connects with your ecommerce store, marketing tools, and support platform so data flows automatically where it needs to go.
View Dyrect Integrations ›Book a demo and see how brands running on Dyrect manage the entire warranty lifecycle without switching tools.
Sign-up for Demo ›Guides, case studies, and insights on warranty management, post-sale operations, and building direct customer relationships.
How to capture first-party data from every buyer, regardless of where they purchased.
Read Guide ›Practical steps warranty managers can take to speed up claim processing without adding headcount.
Read Article ›A step-by-step guide to offering protection plans that customers actually buy.
Read Guide ›Dyrect is a warranty management platform that helps brands handle product registration, warranty claims, service requests, and warranty tracking in one system. Teams can manage the full warranty lifecycle from customer registration through claim resolution. This helps founders and warranty teams reduce manual work while maintaining a clear record of registrations, claims, and service activity.
Yes. Dyrect works with Shopify and can connect with your store to manage product warranty registration and warranty claims linked to Shopify orders. Once the app is installed, products can be synced from your Shopify catalog and warranty registration flows can run automatically for eligible orders.
Dyrect allows customers to register their products through a branded registration page or portal. Registration can happen through a website link or QR code on packaging. During registration, the system collects key customer information such as email, phone number, purchase channel, and location. This helps brands capture first-party customer data and maintain a proper warranty database.
Yes. Dyrect supports warranty claim management through a structured workflow. Claims submitted by customers can be validated using serial numbers and then assigned to the right team member. Warranty teams can track claim status, manage repairs or replacements, and monitor every service interaction in one place.
Yes. Dyrect supports serial number based warranty tracking. Each product can be linked to a serial number or unique identifier so the system can verify warranty eligibility during registration and claims. This helps prevent duplicate claims and improves accuracy in warranty service management.
Yes. Dyrect can support extended warranty and protection plan offers. Brands can present extended warranty options during the product registration flow or at other post-purchase touchpoints. This helps teams create additional revenue opportunities through warranty upsell programs while maintaining control over the customer relationship.
Dyrect can integrate with several tools commonly used by ecommerce and support teams. This includes platforms such as Shopify, Zendesk, Zoho Desk, Mailchimp, and Klaviyo. These integrations allow warranty data, customer details, and service activity to sync with existing support and marketing systems.
Dyrect is commonly used by ecommerce brands, manufacturers, consumer electronics brands, appliance companies, and businesses that sell physical products with warranties. It helps founders, operations leaders, warranty managers, and support teams manage warranty registration, claims processing, and post-purchase customer service more efficiently.
Yes. Dyrect handles chargeback management from dealers and OEMs directly within the platform. Brands can track which claims originated from which channel and streamline the reimbursement process without manual reconciliation.
Dyrect offers flexible plans based on the features required, integration needs, and the scale of the warranty operation. Pricing can vary depending on registration volume, claims management workflows, and integration requirements. To learn more about plans or see how Dyrect fits your workflow, you can contact the Dyrect team or schedule a demo.